Hotels in Beijing
May 25, 2009 § Leave a comment
Park Hyatt Beijing
2 Jianguomenwai Street, Chaoyang District Beijing 100022 The People’s Republic of China
Tel: +86 10 8567 1234
Fax: +86 10 8567 1000
Directly opposite the China World Trade Center and the new CCTV Tower, this newly built hotel (6 months old to this date I am told), is about 40 minutes from the airport . The hotel offers a range of dining, entertainment and shopping. However, although it is quoted as a five star hotel, I would beg to differ. The cleaning service was lazy and tardy in meeting to the guests needs – they were disorganized, failed to replenish amenities and toiletries and ran around like chickens with their heads cut off when issues with room repairs were of concern. Dining was very good but do not order the cheeseburger – the meat tastes odd.
Our stay at the Park Hyat was quite a horrendous experience:
The Basic room where the electricity would flicker on and off.
The “Deluxe Room” where the shower bracket came out of the wall, a leak began in the middle of the night flooding the floor all throughout the room. My calls to room service failed to bring anyone to help with mopping up the water with all bath towels and robes found in our room. (This included a call down to the front desk for help and no answer at around 3 or 4 am). At around 8:30 am, a call worked, a plumber came to the room and continued to come into the room without knocking. In this room, the water was scalding hot or ice cold.
We were moved to an elegant suite where other than the tea pot that was left unwashed with tea leaves from the guests prior – all seemed to be in working order except for the scalding hot water scenario and where the lights turned off and would not turn on for nearly an hour – throughout the evening, the lite would flicker. We called guest services and explained the scenario with the water and the lights and were assured that they would be repaired the following day after cleanind our room. We left early in the am and after an exhausting day spent rushing off to the Great Wall, The Forbidden City, Fulong and getting two massages, we arrived back to a room which had not been cleaned and were told that the DO NOT DISTURB button had been pushed thus no cleaning. Room Service was called in which the Butler attempted to clean until room service. I attempted to put out by the door all items which needed to be tidied or replenished. After about 30 – 40 minutes the cleaning service arrived, rushing to do her job yet left without completing her job. Items which were to be replaced and replenished were not. We returned home to find an email from staff at the hotel asking us to pay for the items that the cleaning staff did not replenish. No, I would absolutely NOT recommend this hotel to anyone. It is truly a headache even thought the facade is beautiful. For a new hotel, it’s construction is poorly managed and the staffing needs tremendous training. For those of you who do end up at the Park Hyatt, deal with Shane Jolly, one of the managers, as he exudes professionalism, speaks english, and is what this hotel desperately needs more of.